Arrive Alive Guarantee

We guarantee live arrival.

In the rare event of deceased fish, within one hour of carrier delivery, send an email to support@toomanytanks.com. 

Please include all of the following in your email:

• Your name
• Your order number
• Type and quantity of deceased fish
• Picture(s) of the deceased fish

To expedite the refund process, please include this information in one email.  Please no videos or links to photo albums.
 
We will issue a refund for the purchase price of the deceased fish.  Your refund will happen quickly once we receive the information above in one email.

Shipping costs are non-refundable 

In the event of a lost package

You can file a claim with the USPS at https://www.usps.com/help/claims.htm.  Wait 15 days but not more than 60 days to file a claim. 

You will need the following:

• Our email invoice for your order
• The tracking number we provide at the time of shipping